BOBST, one of the world’s leading suppliers of machinery and services to the folding carton, corrugated board and flexible materials markets, has strengthened its service offering by delivering web-fed capabilities in the UK for the very first time.
BOBST’s UK customers can now benefit from web-fed converting lines that lead the industry in accuracy and performance, with support from a dedicated team based at the company’s UK and Ireland headquarters in Redditch.
Graham Dolan, Web-Fed Technical Sales for BOBST UK and Ireland, joined BOBST in 2001 as a senior technician and has played an instrumental role in the development of the technical services support team. As well as overseeing all web-fed projects, Mr Dolan provides technical support to BOBST customers.
Mr Dolan commented: “We are bringing together more than 70 years’ printing experience and combining this with an equal length of time spent at the forefront of conversion technology to offer web-fed services in the UK for the very first time. We are committed to developing new technology and offering equipment and services to our customers that keeps them ahead of their competitors.
“Our web-fed converting lines can be configured to meet the exact needs of the customer and by ensuring the optimisation of every part of the converting process, offer outstanding cut-to-crease, print-to-cut and print-to-emboss accuracy, along with handling options to meet every in-plant need.”
The move to deliver services at a more localised level is part of a wider company project, the Business Unit Services Transformation Program, delivered by BOBST. It has been established to place customer satisfaction and efficiency at the core of all BOBST business activities and will see more than 200 service technicians recruited globally to ensure customers around the world receive the same high level of service and support.
In addition to the new web-fed service offering, BOBST UK and Ireland is now overseeing web-fed spare parts. Previously, web-fed services, spare parts and technical support had only been available from BOBST Bielefeld in Germany (formerly Fischer & Krecke) and BOBST San Giorgio in Italy (formerly Rotomec).
Mr Dolan commented: “Since Fischer & Krecke and Rotomec moved under the global BOBST umbrella in 2012, it has become apparent that UK support has been necessary to ensure that we are offering a cohesive service that supports our long term business strategy and objectives.
“By bringing the spare parts department to the UK, customers no longer have to wait for them to be delivered from Italy or Germany and have access to a technical support team on their doorstep. Machine downtime is minimised, customer issues are resolved efficiently and any training needs are identified and quickly provided for.”
In his role as a health, safety and environment advisor, Chris Jones has enlisted the support of BOBST when carrying out risk assessments for new web-fed machinery. He said: “Graham and his team have proved invaluable. They are incredibly open and knowledgeable about all aspects of BOBST machinery, from the detailed technicalities to the necessary safety procedures.”