With Ritrama having a large base of operations and offices in the UK, the decision to take advantage of the infrastructure already in place was taken by the Group. The aim of this reorganisation is to bring Arconvert-Ritrama even closer to its customers with its products, services and solutions.
One of the huge improvements to service for the customers in both the UK and Ireland will be lead times and delivery. With the Manchester operation centre currently laying down several million square metres of stock from over 70 products of the Arconvert and Manter range, this, together with the existing Ritrama product range will significantly reduce the lead time and allow delivery either by the next day or within 48 hours, bringing Arconvert-Ritrama in line with UK competitors. With the ability to now avoid the longer transit time from Spain and Italy, customers will reap the benefits of a quicker delivery on so many products and eliminate all the risks of delays that can occur, especially in these current circumstances.
The enthusiastic Customer Service Team in the UK office will be even closer to customers and with five team members under the management of the experienced Head of Customer Services and close liaising and collaboration with the UK-based sales agents as well as with the relevant departments and personnel in Spain and Italy, customers will have a dedicated sales person to quickly respond to all of their enquiries and needs. The UK-based Planning Team and technical services bring their own advantages for ensuring business continuity and planned growth of stock to be held in the UK and the ability to respond quicker than ever to technical issues and queries.
The goal is for a positive impact on the UK market with the aim to conquer new markets and collaborate with the development of new products with high added value, such as packaging for cosmetics, luxury brands and for the wine & spirits / gourmet food industry, always with our strong commitment to meet all of our customers’ needs as global suppliers.
Arconvert and Ritrama are part of the Fedrigoni Group and serve as a global leader in the production of pressure-sensitive materials. Arconvert specializes in premium pressure-sensitive papers for luxury labeling and Ritrama focuses on high-tech pressure-sensitive films, specially designed for food and beverage, health and personal care, household, pharma, and visual communication. With more than 1,500 employees and 23 facilities located throughout the world, Arconvert and Ritrama offer a wide range of products grouped into five divisions: Roll Labels, Graphics, Sheets, Industrial and Polifibra. Supported by a world-class service and state-of-the-art production technologies, Arconvert and Ritrama offer the widest range of paper textures and films featuring high-performance adhesives, environmentally friendly solutions and top security and brand protection features.
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